SHIPPING & RETURNS POLICY

 

 

All our items are hand crafted in small batches and as such take a little longer to arrive at your front door than the big faceless brands you can pick on the supermarket shelf our your favorite online giant, once an order has been placed it normally take 48 hours for us to make and package the items ready for dispatch.

Currently with Covid affecting everyone we have decided to work on a longer delivery schedule and as such we will now only dispatch items on Mondays, Wednesdays & Fridays this is to minimize our trips out in public and also help the postal services who right now are under huge pressure we hope you understand.

 

 What if I need my order tomorrow? Sorry we don't offer next day deliveries. Please don't hesitate to email us at odinsbeardcare@gmail.com for all enquiries.

How do I receive Free Delivery? We offer free delivery for any orders over £50 in mainland U.K. 

I haven’t received my item. All orders are processed Between Monday to Friday, excluding bank holidays. Please allow 1-3 business days for order processing too. 

Royal Mail do not consider an item missing/lost until 14 working days after it was posted. We have to wait for this amount of time before we can issue a claim with them and refund any payments.

I will keep an eye on the tracking and if I see any change let you know, if not I will contact you after the 14 working day period to organise a replacement/refund. Thank you for your understanding.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.


Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: Darren Brown, 29 Halstead Place, Bradford, West Yorkshire. BD73LY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.