SHIPPING & RETURNS POLICY

I've paid you my money now what?

Our products are made in small batches and to order which means in most cases there will be an average processing time of around 3/4 days until your order is shipped all in all your looking 5/7 days for an order to arrive  

Orders placed on Fridays will be processed and dispatched the following Monday.

All our orders are now sent as tracked 48 hours via Royal Mail.

 

How do I receive Free Delivery? 

All orders over £80 will get free delivery 


I haven’t received my item.

All orders are processed the next day between Monday to Friday, excluding bank holidays.

Any orders placed on a weekend will be dispatched the following working day.

Once your order has been dispatched you will get an email and an update on your order with tracking information so you can follow your order from A to B.

Royal Mail do not consider an item missing/lost until 14 working days after it was posted.

We have to wait for this amount of time before we can issue a claim with them and refund any payments.

 Returns

We allow a generous 10 days to return your item to use should you change your mind for any reason as long as the seal is not broken on the oil or the balms/butter have not been used.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 


Then contact your credit card company, it may take some time before your refund is officially posted. 


Next contact your bank. There is often some processing time before a refund is posted. 


If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: Darren Brown, 29 Halstead Place, Bradford, West Yorkshire. BD73LY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.