How long will my order take to arrive? All orders should be processed within 1-3 business days and then delivered between 1-4 business days. Please don't hesitate to email us at firstname.lastname@example.org for all enquiries and we will try to help.
When will my order be sent? Orders are shipped Monday, Wednesday and Friday all year round, excluding bank holidays.
What if I need my order tomorrow? Sorry we don't offer next day deliveries. Please don't hesitate to email us at email@example.com for all enquiries.
How do I receive Free Delivery? We offer free delivery for any orders over £20.00 in mainland U.K.
I haven’t received my item. All orders are processed Between Monday to Friday, excluding bank holidays. Please allow 1-3 business days for order processing too.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: Darren Brown, 29 Halstead Place, Bradford, West Yorkshire. BD73LY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.